Ready for Japan's Nov 2026 refund-method reform

Simple procedures in store. The system supports refund and settlement from there.

oneTaxFree is an electronic tax-exemption system built for stores in Japan. In store, staff create and submit the tax-exemption record and register the traveler's refund information. From there, the system continuously supports confirmation, refund, and settlement.

01 Built to track regulatory change Updated continuously as tax law and regulations change. Eases the load of complex tax and system updates, so you can operate with confidence.
02 One tablet. Ready to go. No dedicated hardware needed. Run tax-exemption procedures smoothly and affordably on an iPad or Android tablet.
03 Refund status, unified at HQ Real-time visibility from customs check through refund and settlement. Review details by store and by transaction to streamline HQ reporting and analysis.
ONETAXFREE ELECTRONIC TAX-EXEMPTION SYSTEM OTF 2026.11.01
OTF REF. OTF-2026.11.01
How it works

Simple procedures in store.
The system supports confirmation, refund, and settlement from there.

In store, staff create and submit the tax-exemption record and register the information needed for the traveler's refund. From there, oneTaxFree continuously supports confirmation, refund, and settlement.

01 / In-store tax-exemption & refund procedures

Creating the tax-exemption record and registering refund information

Based on the purchase and passport details, staff create and submit the tax-exemption record, and register the information travelers need to receive their refund.

  • Purchase details
  • Passport information
  • Tax-exemption record
  • Refund information
02 / The system supports what comes next

Continuous processing from confirmation through refund and settlement

Once the in-store procedures are complete, the system supports the process from confirming departure and any required checks, through refund processing for qualifying transactions, and the settlement work that follows.

What the service offers

One system, from the floor to headquarters

From day-to-day store operations to the refund and settlement work that follows, and status checks at headquarters — oneTaxFree supports it all in one place.

01

Flexible device support

Works on general-purpose devices such as iPad and Android tablets.

02

One place to manage tax-exemption and refund work

From in-store tax-exemption procedures through the refund and settlement work that follows, manage it all in a single service.

03

Refund status, managed from headquarters

Headquarters can review each store's tax-exemption transactions and refund status, in list or detail view.

Our anti-fraud and compliance stance

How we approach identity checks, anomaly monitoring, and cooperation with the authorities — set out in full.

Read the policy

Start with a demo built around your store.

Tell us about your current setup and POS environment, and we'll come back with a rollout plan within one business day.

Request a consultation